What is our practice doing differently due to coronavirus?

• We can either see you face-to-face in the clinic, or via a phone or video consultation by appointment. Please note that as of 1 October 2020, telehealth consultations will no longer be routinely bulk-billed.
• We have a closed waiting room policy. Wait in your car when you arrive – don’t come into the waiting room. You will get a call you when the doctor is ready to see you.
• Civic Pharmacy (at the rear of our clinic) can also dispense scripts and bring them directly to your car.>/li>
• We are introducing appointments on Saturdays
• We request that all payments be made by card only.
• All toys and magazines have been removed from public areas
• We’re cleaning and disinfecting even more than usual

If you have symptoms such as a fever, cough, sore throat or breathlessness:

• Let us know when you book your appointment
• If attending for a face-to-face appointment, wear a face-mask
• Some of our doctors can perform COVID-19 testing on-site at the clinic
• Alternatively, we may refer you to the nearby Ringwood Covid-19 screening clinic. We helped to set up this facility, in association with EACH and Eastern Health.

How does a telehealth consult work?

Some issues can be sorted over the phone without requiring a face-to-face consultation. We can arrange for electronic prescriptions to be sent to your phone or email, or directly to your pharmacy. In addition, we can send referrals and pathology/radiology requests directly to providers if required.