Phone/video consultations are available by appointment if you are a regular patient of our clinic, as long as you have had a face-to-face appointment with one of our GP’s in the previous 12 months.

Many issues can be sorted over the phone without requiring a face-to-face consultation. We can also arrange for electronic prescriptions to be sent to your pharmacy or to your phone/email, and for referrals and pathology/radiology requests to be forwarded to providers.

What is the fee for a video/telephone consultation?

Our standard fee for a phone/video consult is $65. You will receive $38.75 back from Medicare, which means that your out-of-pocket cost is $26.25.

Standard telehealth consult Long telehealth consult
20-40 mins
Extended telehealth consult
40+ mins
Private fee $65 $105 $140
Health care card holders & pensioners $55 $95 $130

Your doctor may have the discretion to bulk-bill the appointment if it is very brief, eg. if the call is purely for a simple matter such as a repeat prescription or referral, however by default we do not bulk-bill and payment is expected on the day.

Where can the consultation be provided?

You can participate in a video/telephone consultation from anywhere, including your home. Please ensure that you are in a quiet place to minimise disturbance during the consultation.

You may also choose to have the consultation whilst sitting in the carpark of Warrandyte Road Clinic. This may be useful in the instance that the GP would like to examine you either in the car park, or in the clinic if deemed safe and appropriate by the GP.

What happens at the telehealth consultation?

If you booked a telephone consultation with our reception staff, the GP will ring you on your mobile phone as close as possible to your appointment time. Please ensure you are available to take the call.

If you booked a video consultation with our reception staff, when the doctor is ready, you will receive a text message with a link. Please ensure that your mobile data is switched on or that you have access to wifi and then click on the link on the text message to begin the video consultation.

At the start of a video / telephone consultation, the GP will introduce him/herself and ask some identifying questions such as your name, address, and date of birth to make sure the right patient is present and the correct health record has been opened by the GP. The GP will speak with you and ask you questions in the same way as they would at a face-to-face consultation.

Can I still have a face-to-face appointment?

Yes! Many issues can’t be solved over the phone. In this case, your doctor will arrange for you to have a face-to-face appointment.